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Regulatory Information

This website is operated by John Eastwood whose principle place of business for these activities is 15 Llys Ywen, Llandudno Junction, Conwy, LL31 9FF.
Direct and confidential contact may be made by using email address

Authorised and regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities.

Registration is recorded by the FCA at https://register.fca.org.uk (FCA Firm Reference Number (FRN) 836119)

This website operates by way of referral to Oakwood Solicitors of Princes House, 635 Roundhay Road, Oakwood, Leeds LS8 4BA who may be charged a fee by the website proprietor which is not a charge to the potential client.

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Complaints Policy

We hope you never have to complain about John Eastwood, the operator of this website however if you do please find below our complaints procedure

  1. Complaints may be made in writing, by e-mail, by telephone or any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
  2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  4. Within eight weeks of receiving a complaint we will send you either:
  5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
  6. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Legal Ombudsman whose contact details are as follows;

    No Win No Fee*

    No legal charge is payable unless the case is won and the client obtains an award of compensation. In the event that the legal claim is lost there is no charge made to the client.

    If the case is won and the client is awarded compensation there may be a deduction from their compensation award of up to 30% of the amount of the award by way of legal fees.

    In all cases a fee is payable if the case is not pursued at the clients request, subject to the normal 'cooling of' period.

    If your case does not result in an award, Oakwood solicitors will normally make no charge. You can cancel your instruction at any time in writing, up to the matter being finalised, however a fee may become payable. Oakwood Solicitors charge an average of £300 per hour dependent on the type of fee earner dealing with your matter and should you terminate early Oakwood Solicitors may, at their discretion, time cost your matter and bill appropriately.

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    Data Protection

    Any information provided is used solely to facilitate a claim for damages for personal injury and is not used for any other purpose. The information will not be passed on to any third party except those directly involved in the settlement of compensation claim. The information is kept on password protected computer hard drives and is backed up regularly to a secure off-site location. Any erroneous information will be corrected upon request. We fully comply with all data protection legislation.

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